Clear Creek Water Filtration LLC

Privacy Policy

At Clear Creek Water Filtration ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our social media advertisements (including Facebook Lead Forms), or request our water analysis and filtration services.

Please read this Privacy Policy carefully. By using our website or providing your information to us, you agree to the terms described in this policy.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information"). The types of personal information we may collect include:

  • Contact Information: Full name, phone number, email address, and physical/mailing address.

  • Service Details: Information regarding your property, water source (e.g., well vs. municipal water), current water quality concerns, and scheduling preferences.

  • Digital & Technical Data: IP address, browser type, device information, and website usage data collected automatically via cookies, web beacons, and similar tracking technologies when you browse our site.

  • Lead Form Information: Details voluntarily submitted through Facebook/Meta Lead Ads or other marketing forms (e.g., name, phone number, email, and specific water filtration interest).

4. How We Share Your Information

We value your trust and do not sell, rent, or trade your personal information to third parties for commercial gain. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors, software tools, or contractors who assist us in operating our website, managing customer communications, hosting CRM databases, or delivering services to you.

  • Advertising Platforms: With advertising and analytics partners (e.g., Meta/Facebook, Google) to track ad conversions and optimize targeted campaigns.

  • Legal Requirements: If required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of our business, customers, or others.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or wireless network can be guaranteed 100% secure.

2. How We Collect Your Information

We collect personal information directly from you and through automated tools, including:

  • Direct Submissions: When you fill out a form on our website, contact us by phone or email, request a quote, or schedule a water testing appointment.

  • Facebook & Meta Ads: When you complete a lead generation form on Facebook or Instagram.

  • Automated Technologies: As you navigate our website, automated cookies and analytics tools (such as Google Analytics or Meta Pixel) may gather usage and device data.

5. Text Messaging (SMS) & Email Communications

If you provide your phone number or email address, we may contact you via text message or email regarding appointment confirmations, service updates, or promotional offers.

  • Text Messages: Message and data rates may apply. You can opt out of receiving SMS communications at any time by replying STOP to any text message.

  • Emails: You can opt out of promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email.

8. Third-Party Links & Facebook/Meta Advertising

Our website or advertisements may contain links to third-party websites or services (such as Facebook). We are not responsible for the privacy practices or content of these external platforms. We encourage you to review the privacy policies of any third-party services you interact with.

3. How We Use Your Information

We use the information we collect for business purposes, including to:

  • Respond to inquiries and schedule water quality testing or equipment installation.

  • Provide customized water filtration diagnostic reports and estimates.

  • Deliver customer service, service updates, and follow-up communications.

  • Send promotional materials, service reminders, and localized marketing communications (you may opt out at any time).

  • Optimize and measure the performance of our website and digital advertising campaigns (such as Facebook Lead Ads).

  • Comply with legal obligations and enforce our terms of service.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to enhance user experience, analyze site traffic, and measure ad performance. You can manage or disable cookies through your internet browser settings. Please note that disabling certain cookies may affect website functionality.

9. Your Privacy Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access & Correction: Requesting access to or correction of the personal information we hold about you.

  • Deletion: Requesting that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: Opting out of marketing communications or targeted advertising cookies.

To exercise any of these rights, please contact us using the information provided below.

Any Questions?

Let us know below!